Refund policy

Returns / Exchanges

We offer store credit or exchange within 14 days of purchase. No cash refunds.

To be eligible for a store credit / exchange, your item must be unused and/or unworn and in the same condition that you received it.

If you need to exchange it for the same item, send us an email at wildeandsparrow@gmail.com

Exchanges and returns can be shipped back to us via Canada Post at:

Wilde and Sparrow
P.O. Box 328
152 Morison Ave
Parksville, BC Canada
V9P 2G5

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

Sale items are FINAL SALE

Only regular priced items may be credited or exchanged, unfortunately sale items cannot be refunded.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

When returning an item you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We hope you love your new purchase! If for some reason you don’t, please contact us directly at wildeandsparrow@gmail.com or by phone at 250.586.2010.